Contact Us
We've found most questions can be answered or solved without contacting our team.
Where’s my package:
It's challenging running a small brand right now and things are a bit backed up on our end. Due to high demand now that places/businesses are opening again there is a shortage of parts. Part delivery to us is taking longer than normal and may cause a delay in the shipment of your order. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our small crew. Your tracking link will update as soon as your package is picked up by the carrier. Don't worry you didn't make a mistake, we have your order, and we're taking care of it as fast as we can. Thanks again for having patience with us during these times and supporting our brand.
Where's my order confirmation?
Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you misspelled it. If you still can't find it, please email us at sales@rekgen.com with (Order #, No Confirmation Email) please allow our team 2-4 business days to respond.
Wrong item delivered or missing item(s):
If we sent you the wrong order or forgot to put items in your order, please email
sales@rekgen.com with pictures of the packing slip and item. We will send the correct order out to you after confirming.
Did you enter the wrong shipping address at checkout?
If you misspelled your shipping address or simply made a mistake. Email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email
sales@rekgen.com
Tracking number says my package was delivered?
It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS or UPS:
USPS: https://www.usps.com/help/missing-mail.htm
UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page
If you read through our FAQ'S and still need help or have a question please send an email to:
sales@rekgen.com
(please include a subject line)
* Things are backed up right now, please allow 2-4 business days for a response from our team, Monday-Friday 9am-5pm (pst).